Last Updated: 20 June 2025
At JOTUU, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our website and services.
We may collect the following types of personal information:
Personal Identification Information: Name, email address, phone number, nationality, and other contact details.
Booking and Travel Information: Tour selections, travel preferences, dates, accommodation details.
Payment Information: Billing address and partial payment details (processed securely through trusted payment providers).
Technical Information: IP address, browser type, device information, and usage data via cookies and analytics tools.
We use your information to:
Process bookings and respond to inquiries.
Customize your travel experiences.
Improve website functionality and user experience.
Send confirmations, updates, and marketing (only with your consent).
Comply with legal or regulatory obligations.
We do not sell, rent, or trade your personal data. However, we may share your information with:
Trusted travel partners and service providers involved in your booking.
Payment gateways and financial institutions (for transaction processing).
Legal authorities when required by law.
We retain your data only as long as necessary to provide our services or comply with legal obligations. You may request deletion of your data at any time.
Depending on your jurisdiction, you may have the right to:
Access, update, or delete your personal data.
Withdraw consent for marketing communications.
Object to or restrict certain data processing.
To exercise your rights, please contact us at tours@jotuu.com.
We use cookies and third-party analytics (e.g., Google Analytics) to understand user behavior and improve our website. You can manage cookie preferences in your browser settings.
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure.
Our website may contain links to external websites. We are not responsible for the content or privacy practices of those sites.
Our services are not intended for children under the age of 13. We do not knowingly collect personal data from minors.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
If you have questions about this Privacy Policy or your personal data, please contact us at:
Email: tours@jotuu.com
Phone: +62 877 1548 7737
Company: JOTU Indonesia
Website: www.jotuu.com